Options

From options to capture tacit knowledge to the advanced reproduction of information for business intelligence using dashboards. i-Kno Knowledge Solutions delivers on the success of Knowledge Management.

Knowledge Management

Knowledge management is the process by which the organisation generates resources from its intellectual or knowledge-based assets.

Document Management

Whether for compliance, customer service, business continuity or effective collaboration document management is critical to any organization. Today users want the simplicity of a departmental solution, with simple to configure applications; whist corporations want the consistent control and compliance of a scalable, robust content management system.

Web Content Management

The web has undergone a number of major evolutions. With Web 1.0, Amazon radically reset consumer expectations around the buying experience, focusing traditional business on leveraging the web and rich content to promote easy customer self-service. Technology requirements for Web 1.0 focused on enabling business users to easily create and manage rich content using basic publishing oriented content management systems. This content fed into dynamic websites custom built by teams of web developers.

Records Management

New laws, regulations and standards have caused a sea change in the way records are managed. Courts, attorneys and special interest groups have discovered that records are even more important than witnesses in determining “what did they know and when did they know it”.

Image Management

Electronic image capture and management enables organizations to transform from manual, paper-based handling to efficient business process driven, electronic access. This is often by the need for compliance, better customer service and increased business efficiency.

Intranets

An intranet can be understood as "a private version of the Internet," or as a version of the Internet confined to an organization.

Social Computing

The Alfresco Open Source Social Computing Platform provides native knowledge worker collaboration tools and services in conjunction with integrations to leading Web 2.0 tools and services such as Facebook, iGoogle, MediaWiki, TypePad, WordPress and Adobe Flex.

Business Intelligence

Knowledge management is the practice of collecting, collating and sharing the knowledge contained in the collective heads and minds of organisations and individuals, but this means nothing if you can't take immediate action for the benefit of the business. The role of BI in a KM environment is to extract the knowledge for strategic business use in order to lead to some form of action.

Content Intelligence

When Business Intelligence meets content management, a true 360 degree view of an organisation can be realised.